Only Account Owners can set up & authenticate the RemoteMix Software Agent (RMSA). If you're a standard user (not an account owner) on your org's account, you'll run into an error when trying to set up the RMSA.
You can check your role by clicking on My Account in the top right of your screen. Scroll down to Personal Information and it will either show you as a Standard User or Owner under Role.
If you're a Standard User, you'll need to contact your Account Owner and ask them to log in and set up the Software Agent for you. Alternatively, you can log into the same computer with the Account Owner's credentials.
FAQs
Who is my Account Owner?
Account ownership is automatically assigned to the first person from an org who creates an account. You're not able to see who is the owner of your account from your log in, but if you're unsure who it is, you can reach out to support and we'd be happy to help.
What if I want to change my Account Owner?
No problem- the Account Owner can transfer ownership to a Standard User on the account from My Account, Users.
Click on the ... next to the user you'd like to transfer ownership to, and Edit User.
You can then choose to make that user the Owner. When you're finished, hit Save.
I don't see the "Go back and try again" option.
If you quit and reopen the app during the middle of this process, the screen that says "Go back and try again" won't show up. No problem. You'll need to start over from the beginning of the onboarding process, but we've auto-saved all of your previous entries for you.
For additional support on RemoteMix, reach out to the community in our Discord server (invite link here) or check out our other support articles.